Refund Policy

In case of any Refunds approved by the BOKETTO TRAVELS LLP, it'll take 6-8 days for the refund to be processed to the end customer.

1. Refund Request Submitted

   Customer submits refund request through our customer service team

2. Request Review

   Our team reviews the request and validates eligibility

3. Approval & Processing

   Once approved, refund is processed through our payment system

4. Refund Completed

   Refund appears in customer's account within 6-8 business days

Refunds are available for eligible purchases within 16-30 days of placing the order, subject to our cancellation policy terms and conditions.

Perishable items like flowers, eatables, and items that have been communicated to vendors/merchants and shipping has been initiated are generally non-refundable.

Refunds or replacements can be made if the customer establishes that the quality of the product delivered is not good. This must be reported within 16-30 days of receiving the product.

For damaged or defective items, please report to our Customer Service team within 16-30 days of receipt. The request will be entertained once the merchant has verified the issue.

For products with manufacturer warranty, please refer warranty-related issues directly to the manufacturer as per their warranty terms.

• All refund requests must be submitted within the specified time frame
• Processing times may vary depending on your payment method and bank
• Original payment method will be used for refund processing
• Refund amounts will exclude any processing fees or charges